Why Scheme Rules Matter — And Why CSOS Reviews Them So Closely Originally published in Issue 28 of the CSOS Shared Living Magazine. Ever wondered why community schemes must have rules, and what makes them so important? According to Section 10 of the Sectional Titles Schemes Management Act (STSMA), every scheme must create a set of […]

Tired of managing agents dodging your calls and emails? Discover effective strategies for dealing with unresponsive managing agents and ensure your property issues are addressed promptly. Understanding the Role of Managing Agents Managing agents play a crucial role in the maintenance and administration of properties. They are responsible for ensuring that communal areas are well-kept, […]

Navigating the complexities of appointing an Executive Managing Agent (EMA) with the Community Schemes Ombud Service (CSOS) is crucial for the efficient management of community schemes. Understanding the process of appointing an Executive Managing Agent (EMA) through the Community Schemes Ombud Service (CSOS) is essential for the effective governance and sustained success of community schemes. […]

A Simple Guide for Beginners and Grown-Ups In South Africa, an increasing number of people are living in estates or complexes where homes share amenities such as parks, gates, and typical buildings. These places are referred to as sectional title schemes. To help everything run smoothly, someone has to manage the place. That person is referred to as an estate managing […]

I once watched CSOS help a 78-year-old Gogo negotiate reasonable accommodation for her guide dog. When she said, “Now I can see my neighbours properly,” she was not talking about vision – she meant finally being seen herself and for me that is the CSOS difference. When my neighbour Nhlakanipho refused to pay levies over […]

CSOS is more than just a regulator it’s a beacon of fairness and accountability for South Africans living in community schemes. In a society where shared living is common, CSOS plays a critical role in ensuring that governance and cooperation aren’t just ideals, but are practically upheld every day. Our work transforms conflict into understanding. […]

CSOS (Community Schemes Ombud Service) plays a pivotal role in South Africa by ensuring that community schemes operate with fairness, transparency, and respect for the rights of all stakeholders involved. Here are some inspiring reasons why CSOS matters, aligned with the vision and mission of fostering community harmony, good governance, and dispute resolution:CSOS stands as […]

Do The Right Thing, Comply Now!   Dear Community Scheme Member, Are your trustees upholding the highest standards of professionalism in managing your scheme? Discover the essential qualities that set exceptional trustees apart in your community scheme with this quick read. Top Qualities of a Good Trustee in Your Scheme Integrity and ethical standards form the […]